![]() The services segment is further divided into managed services and professional services. Based on the solutions segment, the market is divided into platform and software. The global chatbot market is segmented on the basis of components into solutions and services. North America, Europe, APAC, Latin America, and MEA Rise in demand for AI-based chatbots to deliver enhanced customer experienceĬomponent, Type, Channel Integration, Business Function, Vertical, and Region.Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience.Increase in focus on customer engagement through various channels. ![]() Growth in need for 24×7 customer support at a lower operational cost.Advancements in technology, coupled with rising customer demand for self-service operations.Techniques such as deep learning and ML leverage a large amount of data and efficient processing power, thus improving the quality of understanding and decision-making. AI has made significant developments in current chatbot capabilities. Today, chatbots carry multiple functions within a messaging conversation without the need for downloading an external application. They have been around since the 1960s, and the earliest program was called ELIZA, which is a scripted therapist program that responded to user’s typed responses. Furthermore, the increasing customer demand for self-services is accelerating the adoption of chatbots, thus offering a competitive advantage to businesses.Ĭhatbots are computer programs used specially for conversations through messaging applications/web interfaces. One of the factors contributing to the growth of the chatbot market is the advent of technologies, such as analytics, AI, and cloud, which enable various industries to organize their operations. The adoption of chatbot solutions is considerable and is projected to grow at a good pace in the coming years. Chicago, Ma(GLOBE NEWSWIRE) - The Global Chatbot Market size to grow from USD 2.9 billion in 2020 to USD 10.5 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 23.5% during the forecast period, according to a new report by MarketsandMarkets™.
0 Comments
Leave a Reply. |